Return & Refund Policy

Thank you for supporting campaigns on FundraiseUs. Because our platform facilitates both charitable donations and the sale of merchandise to support local organizations, our refund policies vary depending on the type of transaction.

1. Flat Donations

We understand that mistakes can happen during checkout. If you made an error in your donation amount, we offer a 48-hour grace period from the time the transaction was processed to request a full refund.

After 48 hours, all flat donations are considered final and non-refundable, as the funds are actively deployed to the campaign organization.

2. Merchandise Purchased from the Catalog

To ensure maximum funds go directly to the campaigns, all merchandise sourced from our automated catalog is printed and fulfilled on demand. Because these items are custom-made for each order, we do not accept returns or offer refunds for "buyer's remorse" or sizing issues.

Defective or Damaged Items: We will happily issue a refund or a replacement if your item arrives damaged, defective, or misprinted. To be eligible:

• You must submit a claim within 7 days of the delivery date.
• You must provide clear photographic evidence of the defect or damage.

To submit a claim for a defective catalog item, please contact us at support@fundraiseus.com with your order number and photos.

3. Custom Organizer Merchandise

Campaign Organizers have the option to list and sell their own custom merchandise outside of our automated catalog. FundraiseUs does not store, pack, or ship these items.

If you have an issue with a custom item fulfilled directly by the Campaign Organizer, you must contact the Organizer directly using the contact information provided on their campaign page. FundraiseUs does not facilitate returns or exchanges for these specific items.

4. Processing Your Refund

If your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

Please note that original shipping costs (if applicable) are non-refundable.