Frequently Asked Questions
Everything you need to know about launching your campaign, fulfillment, and our pricing.
It is 100% free to set up and launch a campaign. We do not charge any setup fees, design fees, or monthly subscription costs. We build and host your custom campaign site at no cost to your organization.
We believe in total transparency. Our fee structure is simple:
- Flat Donations: 0% platform fee. You keep it all.
- Merchandise Sales: We take a 10% fee strictly on the products sold.
- Processing: Standard credit card processing fees (2.9% + 30¢ per transaction) apply to all payments, which go directly to our secure payment gateway.
It depends on the items you choose to sell! For products selected from our curated catalog, we route orders directly to our fulfillment network—meaning we handle all the packing and shipping directly to your supporter's door. You never touch a box. However, if you choose to list your own custom items on the site, your organization will be responsible for fulfilling those specific orders.
Yes, you can absolutely list your own custom-printed apparel or unique items on your campaign page! Just keep in mind that for any custom inventory you provide, your organization will be responsible for storing the items, packing them, and shipping the orders directly to your supporters.
As your campaign runs, your real-time analytics dashboard will track every dollar raised. Funds are securely processed and deposited directly into your organization's verified bank account.